Terms & Conditions
We do not refund or exchange tickets.
The Management reserves the right to:
1. Refuse the ticket holder admission to the premises.
2. Refuse admission to latecomers, unless there is an interval in the performance or event.
3. Cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person compensation or damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.
4. Refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment.
5. Each ticket price includes a £2.00 or a £2.50 booking fee
6. Tickets are non-refundable and cannot be exchanged. However, we will relist returns for a Sold Out performance, please contact the Box Office if this is the case. Regal Friend Members enjoy options for ticket returns and exchanges.
7. The Management reserves the rights to update these rules and implement new rules retrospectively.
8. Live performances may contain bright, flashing lights that may vause discomfort and/or seizures for those with photosensitive epilepsy.
9. Concessions: Concessions are available, where indicated, and may include over 60s, under 16s, and those receiving disability allowance or pension credit. For suitable events, children under 24 months do not require a ticket and may sit on an adult’s lap.
10. Blue Light Card discounted tickets are available for regular cinema screenings and selected live events only, where specified. These discounts do not apply to specially priced film events such as 'Throwback Thursdays' and specially priced children's and family screenings. Blue Light Card discounts cannot be combined with other offers or applied to events that already feature a special pricing structure. All discounts are subject to management's discretion.
11. Group Discounts: Groups of 10 or more are eligible for a 10% discount when booked in a single transaction. Please note that discounts cannot be applied retrospectively to previous bookings. For group booking assistance, please contact our Box Office team directly.
12. Minimum age for a child to attend the Regal unaccompanied is 12.
13. While our policy is generally to offer no refunds on ticket purchases, exceptional circumstances may warrant a refund at the discretion of Regal management. Should a refund be granted, a fee of £2.50 per ticket will be retained to cover booking and administrative costs.
